Chazy Westport Customer Support

CW Internet support and help with your account

Choose the support option that matches what you need. The billing portal is the place to sign in and pay your bill. If you want to start Internet service or add Mobile, use the sign-up links above. For an Internet or Wi-Fi problem, contact our customer service team so we can understand what is happening at your location.

Report an Internet problem

In your trouble-ticket email, include your name, service address and a short description of the issue. Tell us whether it affects one device or several, when you first noticed it and whether the problem comes and goes. If you see an error message, describe it. These details help explain the problem before we speak with you.

Contact CW for local help

Prefer a conversation? Call the Westport or Chazy office using the numbers above. For help managing your home network, explore the CommandIQ app and Wi-Fi video guides. Keep passwords and payment-card details out of trouble-ticket emails; describe your question without including those details.